cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Download a recorded session

JRPortoraro
Newcomer
Newcomer

‎2023-03-06 05:17 PM

Good day. I need to download a recorded session stored at ZOOM

 

I get this message: INVALID LINK. YOU MUST SIGN IN WITH THE SAME ZOOM ACCOUNT ON THE WEB TO OPEN THIS LINK (ERROR CODE 124).

I used my ZOOM account to get to the stored files section.

What do I do?

0 Likes
1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2023-03-07 12:16 AM

Hi, @JRPortoraro 

 

Zoom's cloud recording files can be configured for access permissions.
The file you are trying to open is probably restricted to members within your organization account.

If you have download permissions, you will see a menu for downloads in the upper right corner of your browser.

See the following articles on cloud recording.

Managing and sharing cloud recordings – Zoom Support

0 Likes