Distorted sound on playing video

[AngelaB]

Hi - I have used a website-based video clip (and the YouTube version) previously for training sessions with no issues.

However, I've had problems on attempting this today. Whilst it plays perfectly on my PC as I share the screen, sound at participant end is now distorted to the point where, even with subtitles, the clip is completely unusable.

I note from forum messages that some people have rolled back to a Zoom version of Apr 2021 to solve. Is this is current recommended solution or does a fix now exist? I'd be grateful for your advice. Thank you.

[CarlaA]

Hi @AngelaB , thanks for your contribution to the community! Apologies for the delay in response.. If you are still experiencing this issue I would recommend completely uninstalling the Zoom application, restarting your computer, and then installing the Zoom app again. Give that and try and please do keep me updated!

Moderator

Zoom Community Team