Despite having a pro plan, I'm still recording VDO in 720p.

[pramook]

I am using Zoom Pro, but when recording a VDO meeting, I am unable to record in HD. How can I resolve this?

Thank you very much for your opinion.

[Rupert · Accepted solution]

Hello @pramook 

A Pro plan alone does not give access to HD in all circumstances. Even when it does, Group HD must be enabled on your account also:

Please see https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

Hope this helps.

Rupert