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Desperate for some help - screen flashing/strobing on calls

NessJones
Newcomer
Newcomer

‎2023-01-23 05:20 PM

I desperately need help -- my Zoom calls a flashing / strobing (not just flickering). I have fiddled with the 50 or 60 hz and it's made no difference whatsoever. I've also replaced my webcam and still no difference. I have important meetins all week so this is a disaster. Hoping for a quick response. Thanks in advance - Ness

2 REPLIES 2

greatbooks
Newcomer
Newcomer

‎2023-03-02 03:33 AM

shocked that you haven't had a reply yet

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-02 06:58 AM - edited ‎2023-03-02 06:58 AM

Hi @NessJones welcome to the community! Can you please share the version of Zoom you are currently running? If you're not running 5.13.10 (16307 Release notes), as I am on that version today with no issues thus far on MacOS, I would suggest updating! 

 

Secondly, can you please share any advanced video settings from the Zoom Client Settings > Video > Advanced that may be enabled? 

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