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Custom Backgrounds missing after transfer to new machine

Rich_in_HaPA
Newcomer
Newcomer

‎2022-11-22 02:26 PM - last edited on ‎2023-06-26 07:43 AM by Community Moderator | Employee

I recently moved from a 2016 MacBook Pro to a 2022 MacBook Air (M2 chip) using MacOS Migration Assistant. The files from /Users/USER_NAME/Library/Application Support/zoom.us/data/VirtualBkgnd_Custom were transferred from the old machine to the new machine but do not show up in "Zoom->Preferences->Background and Effects" when I login on the new machine.

 

How do I get Zoom [Version: 5.12.8 (12565)]  on the new machine (Ventura Version 13.0) to recognize the copied files? 

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