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2023-04-27
03:35 AM
- last edited on
2023-06-20
02:34 PM
by
RN
Hi,
Wonder if anyone can offer help on an ongoing Zoom recording problem.
I hosted and recorded a meeting which lasted just under an hour. The "double_click_to_convert" 01 and 02 files are 278,331kb and 1,446kb respectively. However, the converted mp4 video is only 37,469kb and output consists of just over 6 minutes of the whole meeting, super time-lapsed. It's as if the video was put on fast forward, participants talking so fast the contents simply cannot be understood.
This is an ongoing problem - I previously recorded a 3 hour meeting which condensed into just over 15 minutes, again with the same problem and rendering the recording redundant. We've exhausted all solutions we can think of - Zoom has been re-installed, repaired and updated multiple times.
Is there anything I can do to correct the current recording - convert it properly into the hour-long video it's supposed to be?
And can anything be done to stop this ongoing problem with recording in zoom?
Thank you.
2023-04-27 06:17 AM
Hello,
I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)
Regards
2023-04-27 06:52 AM
Thank you - I will raise a ticket there.
In the meantime, if anyone else has also come across the same problem and could provide any help/advice, that would be much appreciated 🙂
2023-05-14 01:37 PM