Conversion already "in progress"

[stace175]

Slight disaster: I've just recorded an online interview, but now my computer won't convert the Zoom files. I'd never recorded anything on Zoom before -- in the old days, I did all my interviews in person -- so I don't know what to do. When I click on Meetings/Recorded, I can see the 2 files (it was in 2 parts), but when I click on convert, it tells me that another conversion is already in progress and to (basically) try again later. As far as I know, there's no other conversion in progress... so I can't go any further. I've also given Zoom "permission" to do all this (security etc) but that hasn't helped either. And I've tried signing out of Zoom, resetting, etc. But no use. Can anyone help?  Thanks!

Stacey