Cloud Zoom Recording Missing

[KimRoyle]

I have a link in an email stating my recording on April 22nd was successful and then when I log in to view it, it does not exist! HELP!!

[Bri]

Hi @KimRoyle , so sorry for the late response. If you log into your Zoom web portal and click "Recordings", do you see your recording there? 

https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recordings

[coach-ghalia]

I have the same problem and I followed the steps and it is still missing. can you hep because I have paid participants for these recordings.