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Cloud Zoom Recording Missing

KimRoyle
Newcomer
Newcomer

‎2022-04-28 07:56 AM

I have a link in an email stating my recording on April 22nd was successful and then when I log in to view it, it does not exist! HELP!!

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-06-15 01:16 PM

Hi @KimRoyle , so sorry for the late response. If you log into your Zoom web portal and click "Recordings", do you see your recording there? 

 

https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recordings


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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coach-ghalia
Newcomer
Newcomer

‎2023-05-19 02:00 AM

I have the same problem and I followed the steps and it is still missing. can you hep because I have paid participants for these recordings. 

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