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Cloud Recording

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DesmondChin
Newcomer
Newcomer

‎2021-12-27 06:50 PM

I recorded a meeting 4 days ago, but until now, it still shown as "processing recording". I am a paid licensed user. Please help resolve the problem. Thanks.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-30 12:30 PM - edited ‎2021-12-30 12:32 PM

Hi @DesmondChin

 

Usually, recordings take up to double the time of the meeting to process. If a meeting was an hour-long it will usually take two hours to process.  In this case, since the recording is taking a bit longer I will reach out to support so they can investigate and push the recording through if needed. Please watch out for a follow-up email with information on your case. Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-30 12:30 PM - edited ‎2021-12-30 12:32 PM

Hi @DesmondChin

 

Usually, recordings take up to double the time of the meeting to process. If a meeting was an hour-long it will usually take two hours to process.  In this case, since the recording is taking a bit longer I will reach out to support so they can investigate and push the recording through if needed. Please watch out for a follow-up email with information on your case. Thank you!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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Intisar-Salim
Newcomer
Newcomer

‎2022-04-04 06:31 AM

Hi, I have the same problem. I have recorded a 15 min meeting 5 days ago, but I haven't gotten it until now. I cannot see it even when I go to cloud recordings on the website. 

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Zoe91
Newcomer
Newcomer

‎2022-07-26 01:16 PM

I cannot See the Recorded Lesson (startet automatic !!) how is possibile?

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