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Cloud Recording Plan Expired

JimG25
Newcomer
Newcomer

I was invited to view a recorded meeting.  But when I clicked on the link, I received a message: "You cannot view this recording. Cloud Recording plan expired."  Does this refer to my (the viewer's) Cloud Recording plan or the host's?  If it is my Cloud Recording plan, what do I need to do?  If it is the host's recording plan, is there some way I can access the cloud recording without involving the original host?

1 REPLY 1

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

hi @JimG25 ,

I assume that the recording is held by another account if you are invited.
They may have settings which expired for that recording. or closed that account
A cloud recording is in the control of the oringal host and is under their control.

All the best

 

John

https://www.youtube.com/@boomwithlordzoom