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Zoom AI Companion2023-08-24 09:55 AM
Hello - One of my clients cannot sign onto our meeting using the link that I send to her. Any solutions would be appreciated. Thank you!
2023-08-24 11:39 AM
Hi @Gloriavo Thanks for reaching out to the Zoom Community, and I'm sorry to hear your client is having trouble joining your meeting. Let's see if we can get this sorted out together! 🌟
Link Check: First off, let's make sure the link you sent is accurate and doesn't have any sneaky typos. Sometimes a small typo can make a big difference.
Uninstall/Reinstall Zoom: f they already have the Zoom client installed and are still encountering issues when trying to join a Zoom meeting, uninstalling and reinstalling might help. Follow these steps to uninstall and reinstall Zoom:
Enter meeting ID and passcode manually: If they are experiencing issues joining a Zoom meeting using a meeting link or through the Zoom desktop client, they may need to manually enter the meeting ID and passcode. Follow these steps to manually enter the meeting ID and passcode.
I hope this helps your client access your meeting link, please keep me updated.
Carla,
Zoom Community Team