Chat counts

[seniorforum]

I want to see the number of chats sent by each participant.  Saw this done recently while in a class.  They gave prizes for the most chats sent every day.  The dashboard looks like it has that information but it only shows zeros in meetings where I know there were chats. 

Tried messaging with support and they were zero help.

[seniorforum]

Then how are these meeting organizizers counting chats.  It can't be manually.