Cannot start up on Linux

[df3n5]

Hi,

My Zoom client crashes constantly after updating to the newest version (zoom-5.10.3.2778). I am on Fedora Linux 35 and using the latest NVIDIA drivers. This crash happens on both Wayland and Xorg. Here is an excerpt of the end of the log:

qt.scenegraph.general: Animation Driver: using vsync: 16.95 ms
QSGContext::initialize: depth buffer support missing, expect rendering errors
qt.scenegraph.general: texture atlas dimensions: 1024x512
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.95 ms
QSGContext::initialize: depth buffer support missing, expect rendering errors
qt.scenegraph.general: texture atlas dimensions: 512x512
[0421/112716.943201:FATAL:gpu_data_manager_impl_private.cc(414)] GPU process isn't usable. Goodbye.
No PulseAudio daemon running, or not running as session daemon.
No PulseAudio daemon running, or not running as session daemon.
zoom was exited due to a handled signal: 4
ZoomLauncher exit.

Any ideas on what to try? Zoom pops up with a "Send error report" and then that crashes about 1 second later.

[timm1973]

I'm having the same issue, however I have an AMD 6900 XT using the kernel drivers. 

[serf]

I am having the same problem with Ubuntu 22.04

[timm1973]

Any chance you have 2 video cards? 

[serf]

Hmm.  It is a laptop with an nVidia card, so it can do that or Intel.

I tried downgrading to 5.9.6.2225, and now Zoom is working correctly.  I obviously don't want to stay at the older version, but I think this shows that there is an issue with the upgrade.

It is possible that the issue is with the two card issue, but it is definite that the issue is a change in this upgrade, IMHO.

[elvci02]

Where do you find older version? Having the same issue on Ubuntu 22.04 with System76 Hybrid Nvidia card.

[elvci02]

NVM. Found it and it is working again. Thanks

[marile]

At least for others to know 😊

wget https://zoom.us/client/5.9.6.2225/zoom_amd64.deb -O zoom_amd64_5.9.6.2225.deb

[raxod502]

Yes, confirmed that 5.9 works fine. It is because 5.10 packages a new version of CEF (Chromium Embedded Framework) which has a conflict with new versions of system libraries packaged by Ubuntu 22.04 as well as a wide variety of other distros. See https://bugs.gentoo.org/835930 for discussion on the Gentoo issue tracker.

[king12]

im trying to open this version of zoom but it says you need 5.10.3 or higher to sign in but when i tried latest versions it is not opening.im using latest version kalio linux [6.1.0-kali5-amd64]. if you have any points to add pls help. chrome, vlc wasnt opening also but i got fix from yt but not for zoom and discord(i havnt tried discord yet) seems like most the app doesnt work on kali linux 😕 ;/ :D. my 21 cents

[Majal]

The error seems to be between Electron and NVIDIA. I've successfully ran zoom by:

$ zoom --disable-gpu-sandbox

[GregLR]

This also worked for me.  Much appreciated

[jeroavf]

Thanks , this worked for me too.

[raxod502]

Agreed, however this seems to not work when any other command-line arguments are provided alongside --disable-gpu-sandbox (or its synonym --no-sandbox). For example, zoom --disable-gpu-sandbox --url="..." exhibits the same behavior as running with no arguments. I can still join a meeting manually after launching Zoom, but it means that xdg-open is broken. Any workaround?

[frigaut]

So I'm not the only one with xdg-open broken. Cheers - I thought it was something with my setup. No solution to propose though, sorry.

[king12]

where you put this command actually inside nano ?? im trying too hard to get the latest version from kali

[marile]

@Majal  Thanks a lot for this!  🤗  After the upgrade of Pop!_OS from 21.10 to 22.04, Zoom client 5.10.4.2845 stopped working (starting and just terminated immediately). With that flag, it runs ok.

[elvci02]

After a while I updated again to 5.10.7.3311, Ubuntu 22.04 and Nvidia 510 drivers and everything seems to work fine, except for the new whiteboard feature. Flag or no flag.
Also Seems like Zoom do not monitor this thread, I haven't hear anything official from them about this issue. 

[zeroconf]

Having same issue in Arch on laptop with dual GPU (Intel, nVidia but nVidia is active - in use). Using nVidia software 530.41.03-1 with xorg-server 21.1.8-1.

Even

zoom --disable-gpu-sandbox

...didn't help for newly installed Zoom to start it and still getting following error on laptop with dual GPU:

Client: Breakpad is using Single Client Mode! client fd = -1
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)

Linux Client Version is 5.14.2 (2046)
QSG_RENDER_LOOP is
XDG_CURRENT_DESKTOP = KDE;   GDMSESSION = ;   XDG_SESSION_TYPE = x11
Graphics Card Info:: 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
01:00.0 VGA compatible controller: NVIDIA Corporation GM107GLM [Quadro M2000M] (rev a2)
Zoom package arch is 64bit, runing OS arch is x86_64, snap package 0
AppIconMgr::systemDesktopName log Desktop Name: plasma
zoom was exited due to a handled signal: 11
ZoomLauncher exit.

About GPU's on problematic laptop with dual GPU:

inxi -xxxzG
Graphics:
  Device-1: Intel HD Graphics 530 vendor: Lenovo driver: i915 v: kernel
    arch: Gen-9 ports: active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2
    bus-ID: 00:02.0 chip-ID: 8086:191b class-ID: 0300
  Device-2: NVIDIA GM107GLM [Quadro M2000M] vendor: Lenovo driver: nvidia
    v: 530.41.03 arch: Maxwell pcie: speed: 8 GT/s lanes: 16 ports: active: none
    empty: DP-3,DP-4,DP-5 bus-ID: 01:00.0 chip-ID: 10de:13b0 class-ID: 0300
  Device-3: Chicony Integrated Camera type: USB driver: uvcvideo
    bus-ID: 1-8:3 chip-ID: 04f2:b52c class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.8 compositor: kwin_x11 driver: X:
    loaded: modesetting,nvidia dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 507x285mm (19.96x11.22")
    s-diag: 582mm (22.9")
  Monitor-1: eDP-1 mapped: eDP-1-1 model: Sharp 0x143b res: 1920x1080
    dpi: 141 size: 346x194mm (13.62x7.64") diag: 397mm (15.6") modes: 3840x2160
  API: OpenGL v: 4.6.0 NVIDIA 530.41.03 renderer: Quadro M2000M/PCIe/SSE2
    direct-render: Yes

Applied SUID to chrome-sandbox:

Checked:
stat -c '%A %a %U %G %n' /opt/zoom/cef/chrome-sandbox
-rwxr-xr-x 755 root root /opt/zoom/cef/chrome-sandbox

Applied:
sudo chmod 4755 /opt/zoom/cef/chrome-sandbox

Checked again:
stat -c '%A %a %U %G %n' /opt/zoom/cef/chrome-sandbox
-rwsr-xr-x 4755 root root /opt/zoom/cef/chrome-sandbox

Deleted zoom profile:
rm -fr ~/.zoom

Still error when launching Zoom

Client: Breakpad is using Single Client Mode! client fd = -1
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)


Linux Client Version is 5.14.2 (2046)
QSG_RENDER_LOOP is
XDG_CURRENT_DESKTOP = KDE;   GDMSESSION = ;   XDG_SESSION_TYPE = x11
Graphics Card Info:: 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
01:00.0 VGA compatible controller: NVIDIA Corporation GM107GLM [Quadro M2000M] (rev a2)
Zoom package arch is 64bit, runing OS arch is x86_64, snap package 0
AppIconMgr::systemDesktopName log Desktop Name: plasma
zoom was exited due to a handled signal: 11
ZoomLauncher exit.

In another desktop PC I succeeded to start Zoom 5.14.0 when applied SUID to /opt/zoom/cef/chrome-sandbox, this desktop PC has following GPU:

inxi -xxxzG
Graphics:
  Device-1: Intel HD Graphics 530 vendor: Hewlett-Packard driver: i915 v: kernel arch: Gen-9
    ports: active: HDMI-A-1 empty: DP-1, DP-2, DP-3, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1912
    class-ID: 0300
  Display: x11 server: X.org v: 1.21.1.8 compositor: kwin_x11 driver: X: loaded: intel dri: i965
    gpu: i915 tty: 157x26
  Monitor-1: HDMI-A-1 model: HP E232 serial: <filter> res: 1920x1080 dpi: 96
    size: 509x286mm (20.04x11.26") diag: 584mm (23") modes: max: 1920x1080 min: 640x480

[willjoe2442]

The black screen or persistent freezing usually indicates that a needed video driver is missing. In this case we must enable proprietary video drivers to be downloaded through Ubuntu's updates, but that setting can only be enabled if we first boot successfully into the system, which safe graphics mode allows us to do

Regards,

Diana

[zeroconf]

As mentioned, I'm using Arch Linux and nVidia software is installed. Also I mentioned, that Zoom won't start at all, currently v5.14.2. Actually we don't need any safe graphics mode as it is Linux and not MS Windows. Anyway - still currently Zoom won't start when nVidia GPU and its software is present. Error message and other details are already in my initial (previous) post. Interesting is, that flatpak version of same Zoom v5.14.2 is working on same laptop (without tweaking SUID permissions, etc). Here are installed packages via flatpak

flatpak list
Name                          Application ID                                       Version             Branch              Installation
Freedesktop Platform          org.freedesktop.Platform                             22.08.9             22.08               system
Mesa                          org.freedesktop.Platform.GL.default                  22.3.5              22.08               system
Mesa (Extra)                  org.freedesktop.Platform.GL.default                  22.3.5              22.08-extra         system
nvidia-530-41-03              org.freedesktop.Platform.GL.nvidia-530-41-03                             1.4                 system
Intel                         org.freedesktop.Platform.VAAPI.Intel                                     22.08               system
openh264                      org.freedesktop.Platform.openh264                    2.1.0               2.2.0               system
Breeze GTK theme              org.gtk.Gtk3theme.Breeze                             5.27.3              3.22                system
Zoom                          us.zoom.Zoom                                         5.14.2.2046         stable              system