Cannot sign in unless I upgrade - can't upgrade without signing in.

[DJMarvinArtist]

Does anyone out on this discussion board know how to fix this issue? I don't really know which Discussion group I should be looking in.
I have had a standing Zoom meeting on Monday evenings at 7pm EST for at least two years. I have a paid account (Zoom One Pro). When I attempted to open my Zoom desktop app tonight, I was told I needed to upgrade to a higher version in order to sign on. I went to the Zoom website and downloaded the latest installation file. When I attempted to run the install I received a message to login to Zoom to do the upgrade. Of course when I tried to login I was back to the message about upgrading in order to sign in. I said some unrepeatable words and then logged into my Zoom account through my browser. I couldn't get anywhere with the help assistant which told me my account does not have access to chat support. What??? More unspeakable words were uttered. I am the account owner. I am the IT administrator. This is a PAID account not the freebie. In fact I even checked to make sure the account was paid up and active. It is and doesn't renew until May.
Aside from the fact I had to cancel the meeting because I can't get to it on my PC, I have to wonder why , as a paying customer, I don't have the ability to chat with a support representative. As a one-person company it doesn't make sense to upgrade to the next level. The Zoom One Pro has worked quite well up until tonight.

I did discover that I could start the meeting from my online account but by then all the participants had gone off to do other things.

[RN]

Hey @DJMarvinArtist do you mind attaching a screenshot of the prompt about having to upgrade before signing on? This will help me further look into this prompt that you're experiencing.  

[MarshaZ]

I am having the same problem. Very angry at Zoom right now. Have to teach a class in AM and cannot get in.. All of sudden no support.  Information Zoom  puts  out too confusing

[RN]

Hi @MarshaZ welcome to the community! Could you please elaborate on your issues? Do you have trouble signing into the Zoom desktop client? Or, are you having issues attending a meeting? Once I have a better understanding of your problem, I can work with you to troubleshoot it!

[JustMe61]

I want to login. Zoom won't allow a login until I upgrade. Upgrading requires I login. What is there to understand? I'm currently at 5.15.11 and it won't allow a login until I upgrade to 5.16.6. I download the starter program to install 5.15.6 and it asks me to login before proceeding. Are you still confused? Yeah, the rest of us are as well. You should need a screen dump. Again, I've used this for years. No messages about needing to upgrade or expect to be locked out. Meeting had to be cancelled. NG

[JustMe61]

*shouldn't

[Garry26]

I've just had this problem, which is a real pain. I just solved it by uninstalling Zoom desktop app and then downloading the latest version....try that.

[buddiegande]

When you uninstalled and reinstalled Zoom did it affect any recurring meetings you had set up?

[MGSR]

Hello @buddiegande,

Uninstalling and reinstalling Zoom should not have any effect on your set meetings.

You can check out this article on how to perform a fresh install.

Let us know if you need further assistance.