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2024-09-17 08:15 PM
Hello friends,
Our meeting participants in China suddenly cannot attend the meeting. It says:
Due to the restriction of the host account, you cannot join the meeting.
Error code: 13215.
We paid annual fee for our accounts. We are in the US. I don't why it suddenly won't work. Any ideas?
Warm regards.
Andrew
2024-09-17 09:44 PM
Few Steps can resolve this problem.
Check your internet connection
Uninstall and reinstall the Zoom app
Enter the meeting ID and passcode manually
Check for specific errors or contact Zoom Support
2024-09-27 08:20 AM
Yes I am facing the same issue, Participants from China not able to join due to this error code: 13215.
Thanks.
2024-11-21 07:48 AM
I have the same problem. Try to get help from here.