Cannot join the meeting

[Andrew2000]

Hello friends,

Our meeting participants in China suddenly cannot attend the meeting. It says:

Due to the restriction of the host account, you cannot join the meeting.

Error code: 13215.

We paid annual fee for our accounts. We are in the US. I don't why it suddenly won't work. Any ideas?

Warm regards.

Andrew

[ZoomMate]

Few Steps can resolve this problem.

Check your internet connection 

Uninstall and reinstall the Zoom app 

Enter the meeting ID and passcode manually  

Check for specific errors or contact Zoom Support