cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Can't update Zoom on M1 Mac

quiltmavrik
Newcomer
Newcomer

When I tried to join a meeting today from an invitation, Zoom tells me to update. I click "ok" the update, but the update comes back with an error and won't update Zoom. I am using an M1 Mac with an up-to-date OS. I am stuck. Please help.

1 ACCEPTED SOLUTION

Thtas not ideal. Ok so i saw another post from 2022 where they dragged the installer into the "applications" folder and double-clicked from there - It just worked for me!

View solution in original post

5 REPLIES 5

julianwatt
Newcomer
Newcomer

I have the same problem. It appears I can't use the zoom app anymore because it want's to update but it won't update. I get the error message 10004

myinnercreative
Explorer
Explorer

I have the same issue - Tried uninstalling and reinstalling - Now I have no zoom app and it hasnt installed and if you go into the app store you cannot download it

julianwatt
Newcomer
Newcomer

Screenshot 2023-08-07 at 9.09.14 am.png

And this is the Zoom Support response FFS

Thtas not ideal. Ok so i saw another post from 2022 where they dragged the installer into the "applications" folder and double-clicked from there - It just worked for me!

Awesome, thanks for that advice, solved the problem!