Can't Email Meeting Link

[JasonMarkel]

This is my 2nd post, trying a new area for help.

I am desperate to find a solution, if you can help  me please do!

I use Zoom as a paid subscribe via my iPhone 11 which is fully up to date.

About two weeks ago, when initiating new Zoom meetings, when I want to send the invitation via Gmail,  as soon as I create the meeting - the Blue Arrow/Send Button COMPLETELY DISAPPEARS. Gone. Just  vanishes.

I can't find anyone else experiencing this - or any help. I have deleted/re-installed the app and it continues to do this.

PLEASE HELP ME.

[nancyc]

Hi JasonMarkel,

Apologies for the issues you are having.  I requested a Support ticket be opened on your behalf.   

Thank you,

[nancyc]

JasonMarkel,

We have an open support ticket for you.  Case number 13171327.  Support will be reaching out to you.

Thank you,

[JasonMarkel]

Thank you so much!

[Joaz2080]

Hello @JasonMarkel - We understand that there is a ticket open regarding this issue but wanted to make sure we are on the same page. What "Blue Arrow/Send button completely disappears? Are you referring to this?

[JasonMarkel]

It looks like this, except that the circle turns blue when the email address is entered and about to be sent. This is what has been disappearing.

[JasonMarkel]

I hope this doesn't post twice. Not exactly, but close. When initiating a session on iPhone via Gmail there is a blue circle with an upwards pointing arrow inside it like where you have shown here the blue rectangle save button. That's what disappears.

[Joaz2080]

Hello @JasonMarkel - Thanks for the information. Judging from the screenshot, it seems you are sending an email. Can you add a user email here and let us know the outcome?

[JasonMarkel]

As mentioned, this occurs when I send the invitation emails. When I enter the email address - the blue circle disappears.  I had to leave it blank in order to show what exactly was disappearing. Thanks!

[Joaz2080]

Hello @JasonMarkel - Unfortunately, I am unable to replicate the issue on my end. Will it be okay to provide us with a screen recording of the workflow since you are using an iPhone?

[JasonMarkel]

This is what happens when I enter an email address - note that the Send Icon has vanished.

[Joaz2080]

Hello @JasonMarkel - Thanks for the clarification. I am still unable to replicate the issue which I suspect is a google account issue. Want to make sure we are not missing anything here. Is this a personal device or a corporate device? Also, can you select "+" sign and add a user's email and let us know the outcome?

[JasonMarkel]

Hi,

I video'd the process, but it can't send. I don't know how to convert a file and the message I get here is "The file type (.MP4) is not supported. Valid file types are: jpg, gif, png, pdf.

If this is a Google issue - how would I resolve this? This only began recently and I have been successfully emailing links this way since mid-2020. Thanks!

[JasonMarkel]

It is a personal device.

[JasonMarkel]

I can't add an email using the "+" sign as my phone number contacts do not contain the email addresses for my clients.

[Joaz2080]

Hello @JasonMarkel - I presume this is your workflow. Can you "From" then switch the email and let us know if there is any changes?
-> Start Instant Meeting
->  Click "Participant
-> Click "Invite"
-> Select "Send Email"

[JasonMarkel]

Hi @Joaz2080 

I don't understand what you mean when you say can you " 'From' then switch the email?" I don't know what you mean by that? The rest of it: start meeting, participants, invite, send email - is what I currently do, or did until it stopped working.

[Joaz2080]

Hello @JasonMarkel - My apologies for the confusion. I meant after selecting "invite", you should have "From" option in the email body. Check if you can switch the email from one to another?

[JasonMarkel]

@Joaz2080  ahh, thank you. Yes I can. It auto-populates as *********** (personal email) and I switch it to *********** (professional email) prior to sending off the invitation email.

[Joaz2080]

Hello @JasonMarkel - Did that work?

[JasonMarkel]

@Joaz2080unfortunately not. Switching senders was never a problem as it was part of what I have done since first using Zoom.

[Joaz2080]

Hello @JasonMarkel - Will have our Technical Engineer reach out to you shortly to set up a troubleshooting session to review this further.

[JasonMarkel]

@Joaz2080Hi Joel, Thank you for your help today. I thought our solution would fix the issue as it appeared to be fixed during our technical meeting. However, when I tried to implement the fix in real life/real time with a client I just had - it did not work. I won't be opening a new ticket and I will begin migrating from using Zoom on my phone to using it on my laptop. I am frustrated by this change, but I appreciate you and Kayode attempting to fix this issue. Thanks again.

[Joaz2080]

Hello @JasonMarkel - We are so sorry to hear that the issue persists. Please, let us know if there is anything else we can assist with setting up the laptop.

Cheers!

[MKennedy]

This has been my life for A YEAR and no one will help me. I cannot send via the app and cannot send a calendar invite and it is derailing my business.

[Joaz2080]

Hello @MKennedy - Sorry to hear about your ordeal. Will it be possible to open a support ticket and then provide the ticket # and will have one of our engineers schedule a meeting with you to debug this lingering issue?

[tgoldesq]

I have the same problem. Paid subscriber, iPhone 8, no "up blue arrow" to send the invite from mail app.  When you go to delete the invite, you get a grayed out up arrow, but cannot send. I have found a work around, but it is not by any means a good thing.  Instead of deleting I save it to draft, and then go to the draft folder in my email and send from there. ZOOM NEEDS TO FIX THIS. It is across email platforms!

[eventrem2]

You can copy paste the invitation text from your Zoom client and paste it in an email each time you schedule a meeting. We found this to be too cumbersome as we have multiple meetings each week and so we started using Salepager to send Zoom invitations by email directly to our clients.