Blue Yeti microphone not working on MacOS Monterey

[schulzrinne]

Since I upgraded to MacOS Monterey (12.0.1), my Blue Yeti microphone is not working when I start Zoom (latest - 5.8.6). However, if I switch to another microphone, such as the system (built-in) microphone, and then back to the Blue Yeti, it works fine. This didn't happen prior to upgrading MacOS. Anybody else have the same issue?

[SeanTong · Accepted solution]

I have a Yeti X, it works great with zoom until I install Logitech G HUB(2022.2.9146),  it also has same issue with G HUB.

Open G HUB -> click Yeti -> back  -> click Yeti, Yeti disconnects from G HUB and keeps connecting in G HUB, I think it's an issue with logitech audio driver, then I try to uninstall G HUB, and remove all logitech audio driver, it works again.

Here my steps:

• Unistall G HUB, sometimes it says GUB is open when I remove it, so we have to force quit it from activity monitor app  
• Remove the GHub plugin LogiGamingAudio.* from Library/Audio/Plug-Ins/HAL
• Remove logi_audio_override.kext from Library/Extensions (and/or backup_logi_override.kext)
• Restart Mac

Of course , you can use the command line to do that. Open Terminal and run:

sudo rm -rf "/Applications/Logitech G HUB.app/"
sudo rm -rf /Library/Extensions/logi_audio_override.kext
sudo rm -rf /Library/Audio/Plug-Ins/HAL/LogiGamingAudio.*

 Here is the ticket on yeti related the same issue maybe you can have a look

[YaBoiB]

Hello @schulzrinne , 

 This is something that we would want to troubleshoot with our support organization. Would you be willing to connect with me and get a support ticket created? It is most likely an algorithm or some audio suppression software that is not vibing well with the new OS, but we would need to work with our Engineers and developers to see if that is the case. Is that something that you would be willing to do? 

Regards,

B

[schulzrinne]

Certainly happy to connect and create a ticket. Fortunately, it's easily reproducible (at least on my system).

[YaBoiB]

Great, I will PM you. 

Thanks, 

B!

[reinerleal]

Hello!  This exact thing is happening to me as well, same circumstances: Blue Yeti after the Monterey upgrade.  Also, if I switch mic sources back and forth, then the mic starts working.  If I go into test audio settings though, it works there.  One last note, if I am in a meeting and get sent to a breakout room, it happens again when I enter or leave the breakout room.

[wabbott81]

Same exact problem here. 

OS: Monterey 12.2.1

Zoom: 5.9.3

[rhorsmanCS]

I am having the exact same problem as reinerleal. My details:

Zoom version: 5.8.6

MacOS version: 12.0.1

Mic: Blue Yeti X

The Yeti X is set as my default microphone in MacOS settings. When I start or join a Zoom meeting and run the sound test, with Yeti X selected I do not get microphone input, but if I switch to "same as system" I do. This is reversed for the next meeting I join (or if I go to a breakout room): "same as system" fails the sound test, but switching to "Yeti X" succeeds. This pattern repeats for all subsequent meetings: whatever was set in the previous meeting no longer works, but switching back does.

[YaBoiB]

Hello @rhorsmanCS @reinerleal ,

Are you using any software to control the Yeti Blue microphone Blue Software or Blue Sherpa? If so can you disable/uninstall the software, reboot with the Yeti microphone connected, and test again? Want to see if the microphone works without any additional software.

B!

[reinerleal]

Hello!  I wondered that myself, as I had Logitech G HUB installed.  I removed that software entirely and still have the issue.  I just double checked and don't believe I have any other software that is trying to manage the mic.

[SeanTong]

Hi! @reinerleal , please check the "Blue Yeti microphone" input level in "Sound.app" when you find microphone deosn't work in zoom. Let's check if it is also a system issue 

[rhorsmanCS]

Something that may have just worked: the Zoom app "check for update" links said I was up to date, but Zoom support said I was still behind. I used the download link on the zoom.us site instead, on their advice, and it seems to have fixed things.

http://zoom.us/support/download

The problem seems to be fixed after doing that, but I will continue to monitor.

[88notesmusic]

My yeti mic also won't work with zoom but works with every other software and platform. Could you please help me figure this out? Thank you!

[schulzrinne]

Nope - doesn't work. Same build as before (5.8.6, 2879). Same behavior, too: Works fine the first time (and maybe second time) you start a session after launching the Zoom application, but then consistently fails.

[rhorsmanCS]

Yeah, started a third meeting just now and it was back to the switching behavior.

[rhorsmanCS]

@SeanTong so this is still occurring with a fresh Zoom install, no Blue or Logitech software installed, and with the Yeti chosen in MacOS sound settings.

[SeanTong]

Does Yeti has input level in "Sound.app" when the microphone deosn't work in zoom ?

[schulzrinne]

The interaction seems weird: when I start sound.app while Zoom is running, Zoom shows switching to the default (system) microphone and then the Yeti again, without any user interaction - and the Yeti works (since that's probably the same as toggling the microphone without the sound.app, so this isn't too surprising, although it's not clear why the sound.app briefly toggles the microphone input). But then the sound.app kills the Yeti completely.

[SeanTong]

@schulzrinne ,It's pretty strange, how about start sound.app  and select Yeti first, then observate the microphone status in Zoom, once it doesn't work in zoom, then check the input level in sound.app

[schulzrinne]

Only tried it with three consecutive sessions, but it seems that keeping the Sound.app open before and after starting Zoom keeps the Yeti microphone working. Really strange.

[YaBoiB]

Hello @schulzrinne @SeanTong @rhorsmanCS @reinerleal ,

 Update on this! One of our fellow Zoomies tested the Yeti X on an M1 Mac Mini with v5.9.0 and could not replicate the issue. Mac Monterrey 12.1, but we are continuing to test the functionality of the Yeti (brands) including Blue. We purchased a few Yeti Blue to test with, so once our testing is completed I will post the results here. Thank you everyone for your efforts on this case. 

Regards,

B!

[schulzrinne]

Thanks for the hint! I just upgraded manually to 5.9.0 (3377), as it wasn't yet done automatically via my "Fast" upgrade choice, and the problem seems to be gone. I will continue to monitor for any relapse. 

[rhorsmanCS]

Some combo of the MacOS 12.1 update, the latest Zoom update, and the sound app trick seems to have cleared this for me as well!

[YaBoiB]

Hello @rhorsmanCS and @schulzrinne ,

 I enjoy hearing those reports. My Yeti Blue came in the mail today {Santa Clause, I'm assuming} 😂 I am working today (volunteered), but I will be testing as soon as possible on my iMac. Keep me updated if you have any other issues. Happy to help you both! 

Happy Holidays. 

B!

[MLAMATL]

Same issue for me - I can't get this resolved. Incredibly annoying

[YaBoiB]

Hello @MLAMATL , 

 I have a Yeti Blue on macOS Monterrey version 11.2 and Zoom version 5.9.1 (3506) and I have not been able to replicate this issue. Do you have a support ticket that you are currently working with our Support Org? I can take that ticket and work it as well. I am helping out another member of the Zoom Community with their issue. Happy to work on this for you as well!

Regards,

Brandon

[yarko_w]

Hi I have been having this issue since updating to Monterey. Currently using Version: 5.9.1 (3506) on my M1 MacBook Air. Using a Yeti Nano and as was mentioned above having the issues wether or not I am using the Logitech G Hub Software. Any fixes?

[YaBoiB]

Hello @yarko_w, 

At this time, we have a possible workaround until a solution is found. Attempt to leave the Sound.app running while in the meeting has worked for some users while on macOS Monterey. Apologies for your experience so far. This issue is still being investigated. If you do not already have a support ticket submitted. Please go to the Zoom Support page

Submit a ticket and reference this page, and the Support team can work with you to link to the Engineering case created for this issue. 

Regards,

Brandon

[YaBoiB]

Hello @yarko_w, 

 I wanted to check in with you and see if you were able to get a support ticket created for your issue? 

Regards,

Brandon

[YaBoiB]

Hello, 

Update: Can I ask everyone to update to version 5.9.1 (3506) and report back to me with the behavior that you are experiencing? We believe that we are close to finding the root cause. 

[shmfb]

I am still experiencing this issue on Mac 5.9.1 (3506)

[YaBoiB]

Hello @shmfb, 

 Would you be okay with us creating a support ticket on your behalf to troubleshoot with you? I can request that this be done on the backend. 

Regards,

Brandon

[shmfb]

Please go ahead and create a support ticket for me.

[mfagnan]

Running 5.9.1 (3506) and Monterey 12.1. First meeting of the day, everything worked. Second meeting went back to having to toggle mic input in Zoom to another mic before going back to Yeti for it to register sound.

[lkogot]

Hello @YaBoiB, the issue is still there unless the "Sound.app" is open...

[YaBoiB]

@lkogot,

 Yes, we are aware of this. The sound.app is the temporary workaround until a solution is provided. If you all would like to submit a Technical Support ticket and reference this page, our agents are aware of this and will link it to the appropriate ticket that I am working with our Team. 

[rboekweg]

Just tried logging a ticket but can't get to any usable screen in the bot to submit anything that looks like a tech support ticket. Any tricks to bypassing the chatbot?

[rboekweg]

Still experiencing this too. Mac OS 12.1, Zoom 5.9.1. Painful! (and stumbled on this thread in troubleshooting)

[Dudders_95]

Hi all. I'm having similar issues but for me, it's a wider issue within the MacOS. 

I'm using zoom version  - 5.9.1 (3506)

MacOS Monterey - 12.0.1

Tried to select my Yeti X from the devices list, zoom panicked, kept changing the default device and then the Mic vanished from all sound Menus on the Mac and zoom chose the internal microphone. 

I've had similar issues when opening Adobe Creative Cloud Apps too. 

[YaBoiB]

Hello All, 

 We have identified the issue, and we are working on a solution. Please standby for further information. Thank you to those who have provided assistance and logging from their Zoom Client. You have been accommodating. 

[AnaZ]

Hello, wondering if there is an update on the issue.  I am also experiencing it.