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Black screen

Hanna1
Newcomer
Newcomer

‎2021-11-02 02:40 AM

Hey, 

 

I am using my Laptop to join Zoom meetings from university, but since 1 week my screen ist just turing black. Even if I don't share my screen. It is always starting round about 10 min after joining the meeting. I already installed the latest version und updated my Bios and windows. I am using a HP Laptop. Does anyone of you has an idea how I can solve this problem? It is very important. 

 

thanks for answering.

2 REPLIES 2

JesseWebConnect
Explorer
Explorer

‎2021-11-02 08:57 AM

What version of Zoom are you on? If not the latest, go ahead and update to 5.8.3.

Is the entire Zoom client/application turning black or just your individual camera window/Zoom window?

What model computer do you have and what operating system do you have on it?

0 Likes

Hanna1
Newcomer
Newcomer
In response to JesseWebConnect

‎2021-11-04 03:32 AM

I am using this Version. 

Yes at the beginning just the Window from Zoom ist turing black and then the whole screen. But if I am open another website it is okay. If I am going back to zoom  it is starting again und the screen is Turing black. 

I'm using an HP Notebook-15-bs063ng

 

Thak you for the answer. 

Hanna