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Zoom AI Companion2021-10-14 05:54 AM
Multiple users have come up to us and reported broadcasting a black screen during screen sharing. This is on devices with only an integrated graphics processor, so the solution from the help section does not seem to apply.
2021-10-14 09:48 AM
Hi @FCHIT
Is this that you users are seeing a black screen when you are Screen Sharing, or other users see a black screen when your users are Screen Sharing?
Is this when Sharing a whole screen, or a specific application window?
Are these Windows or Mac computers - and is everyone on the latest version of Zoom?
2021-12-09 10:19 PM - edited 2021-12-10 09:28 PM
I have the latest version of Zoom, Windows 10. I often get a black screen when the teacher shares his screen. Zoom HELP has a fix for Windows users but only if your computer uses NVIDIA graphics-- you change some settings and restart. My computer is an ASUS with Intel graphics. Intel HELP suggests updating the current driver or downloading a more generic driver from Intel. Not sure I can handle that without specific instructions for my computer. I may try it if I don't find any other suggestions here.
2022-01-12 10:18 AM
We have the same issue. Windows 10 with latest Zoom client. Host shares screen, all participants of the meeting see black. We do not have Nvidia cards, we use Intel integrated.