Audio

[Heidimungus]

Hi, I'm  could hear but could not be heard on a zoom call via my Samsung mobile.  I could see the Join audio, clicked on that to call over the internet, they could see my mute/unmute being turned on and off but could not hear me.

I'm not very good on these things.  On my laptop I can check audio but can not see how to do this on Android.  There is no 'up arrow' at the side of the mute/unmute on the left.  Any help would be gratefully appreciated.  Thank you.

[CarlaA]

Hi @Heidimungus! Welcome to the Zoom Community 🙂

Follow the steps provided in this article to troubleshoot microphone or speaker issues on your android device. 

https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android?mobile...

Please let me know if this helps!

Zoom Moderator
-CA

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