Audio of shared video not recording. Help!

[Abe3]

I need to share a video that has audio, during my recorded meeting. To do so, I share the video and select the "Share Sound" checkbox, and because the video has audio and I'm in a noisy environment, I mute myself.

However, I noticed that if I do that, the Recording Alert window pops up, warning me that unless I unmute myself, no audio will be recorded.

There is audio in the video, so I'm not sure why the recording isn't picking it up.

Please help. Thanks.

[Jennife]

no worries, shared sound will be recorded no matter you mute your computer audio or not.

[Suzysisu]

I just had the same thing happen with a Zoom webinar.  I went ahead and pressed record and nothing was recorded.  I've been able to do this in the past so wondering what has changed?

[Jennife]

there shouldn't be any product change to disallow you to record. pls contact Zoom support and provide some detailed information.