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Audio of shared video not recording. Help!

Abe3
Newcomer
Newcomer

‎2021-11-20 03:10 PM - last edited on ‎2023-06-27 07:08 AM by Community Moderator | Employee

I need to share a video that has audio, during my recorded meeting. To do so, I share the video and select the "Share Sound" checkbox, and because the video has audio and I'm in a noisy environment, I mute myself.

 

However, I noticed that if I do that, the Recording Alert window pops up, warning me that unless I unmute myself, no audio will be recorded.

 

There is audio in the video, so I'm not sure why the recording isn't picking it up.

 

Please help. Thanks.

Topics:
3 REPLIES 3

Jennife
Zoom Employee
Zoom Employee

‎2021-11-22 06:42 PM

no worries, shared sound will be recorded no matter you mute your computer audio or not.

0 Likes

Suzysisu
Newcomer
Newcomer

‎2022-03-30 07:09 AM

I just had the same thing happen with a Zoom webinar.  I went ahead and pressed record and nothing was recorded.  I've been able to do this in the past so wondering what has changed?

 

0 Likes

Jennife
Zoom Employee
Zoom Employee
In response to Suzysisu

‎2022-03-30 06:34 PM

there shouldn't be any product change to disallow you to record. pls contact Zoom support and provide some detailed information.

0 Likes