Audio file sharing with my students

[JPMuts]

Hi, After Zoom upgraded into a new version which currently use, all audio files I share with my students in class sounded either unclear or robotic sound. They are complaining about it and I tried to search for an audio setting but no good result.

Can you return my zoom to the previous version? Or give me any solution if you have, please.

[eldarias]

It would be helpful if you can provide your Zoom version and system its running on (Win/MAC?)  You can downgrade to the previous version, but you'll need the installer of the previous version.

I would recommend the following links first:

https://support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-during-screen-sharing

https://support.zoom.us/hc/en-us/articles/115003279466-Enabling-option-to-preserve-original-sound

[JPMuts]

Thanks, I will check link first and see if that solves the problem! 

[MNASPIRAN]

I think I am having the same issue.  I have tried using an older computer and do not have the problem.  On my computer I have uninstalled and reinstalled zoom, updated all drivers and just did a complete reinstall of Windows.  Have you found a solution?  I was thinking that maybe there was a problem with the hardware on my computer.

[JPMuts]

Yes finally I deleted my current version and re-installed an old version and it worked! 

My students and I are happy 🙂

Although the update notice keeps coming. 

[scorpia22]

As MNASPIRAN suggests, going back to older version works. You can use this link (not hosted by zoom so not official) https://zoom-us-zoom.en.uptodown.com/windows/versions).

But also, if you have 64-bit machine, use the 64-bit download, not the 32-bit. That also corrects the problem for me.

[MNASPIRAN]

I hadn't thought of doing an install of a previous version.  It looks like tons of people with this problem so I am sure they will resolve it soon.  I wish I had seen this suggestion before reinstalling windows.  lol   For anyone out there with problems this is the link I used

https://zoom-us-zoom.en.uptodown.com/windows/download/3332055

[JPMuts]

Hi, MNASPIRAN, 

Thanks for the suggestion.

Actually, I deleted the current version and downloaded the older version. And it worked.

Only the problem was that every time I opened Zoom, it suggested an upgrade.  If I ignore it, it tries automatically to upgrade and I have to cancel the process.