Audio does not work

[TedM]

When I Zoom my fiend in England from Canada our video works but the audio does not work.  He is using Microsoft and I am using IOS. I do not have this trouble with anyone else. We are both using up to date software. Any suggestions?

[CarlaA]

Hi @TedM, thank you for your contribution to the Zoom community! We are so happy to have you here.. Our experts will get back to you with a response, but in the meantime, we encourage fellow community members to also share any knowledge on this topic!