Audio - Bose QuietComfort® Earbuds

[Cyanne]

I bought myself some Bose QuietComfort® Earbuds. They work on everything except Zoom. I’ve gone through all the settings I could find. And still can’t get them to work on Zoom. Any ideas?

I have a Mac laptop.

[CarlaA]

Ji @Cyanne ! I know it has been a while since you initially posted, and I apologize for just now seeing your post! When testing on a different computer, are you able to connect the earbuds? Keep me updated!

Carla,
Zoom Community Team

[Cyanne]

That’s ok! I got it sorted, thanks!

[CarlaA]

Thats great to hear! If you have some time, would you mind sharing how you were able to resolve it? I'm sure other community members with a similar question would find it very helpful! 

[Quinnuki1]

Hi,

I'm having the same trouble and just bought the Bose QC II earbuds.  What did you do to solve the issue?  Thanks for the info.

[Aviadfurman]

Hey can you maybe share how did you resolve the issue?

[dan-ai]

I also just purchased Bose QC 2 earbuds and somehow they don't get audio from the Zoom app. However, I do get audio to the earbuds from the Zoom desktop. Other apps like Google Meet and Microsoft Teams also work fine. Somehow the Zoom app does not. And I can't find any settings in the Zoom app that allows me to select my earbuds for audio.

@CarlaA Please advise on how to use my Bose QC 2 earbuds with the Zoom app