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App connection problem on Mac

luciferinahp
Newcomer
Newcomer

‎2022-01-19 08:13 AM

Hey there, 

I have a problem with the zoom ap connection on my MacBook. Although I can connect to my meetings using the safari browser, my zoom application cannot connect to the internet. I cannot sign in or join a meeting. I checked it with the university internet as well and the problem hasn't been solved yet. I also restarted my Mac and uninstall and install the app according to some solutions on websites but it didn't work as well. My OS and app are both updated. I made all the permissions that were needed for the zoom app as well. 

It is really strange because I previously worked with the zoom app on my Mac. 

 

Can you help me with that? 

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1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-26 07:46 AM

Hi! Are you still having this issue? If so, could you tell me which type of internet connection you have: wireless or wired? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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