Air Pods

[DFOmni]

Hi,

Having trouble with Air Pods connecting to Zoom on my laptop. Tried everything including reparing. Says it is connected but them on a Zoom call noone can hear me. Tried all the Zoom troubleshooting stuff. I know the AirPods are functional as I used them on a phone call.

Any suggestions would be welcome

Thanks!

[Bri]

Hi there @DFOmni ! This has happened to me before. In my case, my Airpods were switching back and forth between my phone and my laptop. I had to disconnect my AirPods from my phone to get them to work properly for my Zoom meeting. 

[DFOmni]

Thanks for the reply. I tried that in my trouble shooting and regrettably this didn't solve my problem. 

[Bri]

Thanks for the quick follow-up. You mentioned that no one could hear you when you use your AirPods, but can you hear them? 

[DFOmni]

No they can't hear me and I have troubleshooted that its not their equipment.

[Nanncerc13]

I'm having the same issue. Sent them back to Apple and they can't find anything wrong. They work with all other apps including YouTube and Google Meet. It is so frustrating. 

[MGSR]

Hello @Nanncerc13,

Welcome to the Zoom Community! We're glad to have you here.

Welcome to the Zoom Community! We're glad to have you here.
Kindly check your audio settings

1. Sign in to the Zoom desktop client.
2. Click your profile picture, then click Settings 
3. Click the Audio  tab.
4. Under Speaker, you can do the following:
   
   • Test your speaker.
   • Select the speaker you want to use in the drop-down menu.
   • Use the Output Volume slider to increase or decrease the output volume.
5. Under Microphone, you can do the following:
   
   • Test your microphone.
   • Select the microphone you want to use in the drop-down menu.
   • Use the Input Volume slider to increase or decrease the input volume.

Windows users may also try disabling the Signal processing by Windows audio device drivers option within the advanced audio settings.

Notes:

• If your audio device does not appear within Zoom, it’s possible that Zoom has not been given permissions to access it. Ensure that you have enabled access to your microphone for Zoom.
• To change the microphone or speaker during a meeting, on the controls toolbar, click the upward arrow beside the Mute option.

You may read more in this article. 

Please let us know if you need further assistance.