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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Accessing a Recorded Zoom Meeting

ssteele
Explorer
Explorer

I am the administrator of our Zoom account and need to access a recorded meeting from a user who was terminated today from our company. How can I access the recording?

1 ACCEPTED SOLUTION

Bort
Zoom Employee
Zoom Employee

Hi @ssteele 

As long as the terminated user was not deleted on the Zoom account, you should be able to access their recordings through the Recording Management option under Account Management. This page gives admins access to all cloud recordings on the entire account. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

View solution in original post

2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

Hi @ssteele 

As long as the terminated user was not deleted on the Zoom account, you should be able to access their recordings through the Recording Management option under Account Management. This page gives admins access to all cloud recordings on the entire account. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you! This was exactly the advice I needed!