Accessing Cloud recordings

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I have a paid account.

I am unable to open the Cloud recordings.

Below is the error message.

The media could not be loaded, either because the server or network failed or because the format is not supported.

Please help

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!