AMD ATI Radeon 4200 series doesn't work

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Last week my old computer ran Zoom version 5.15.12 with no problems. I did the usual update to 5.16.0 and Zoom stopped working - it won't even start! I managed to downgrade to 5.15.12 and it worked. This computer has an AMD ATI Radeon HD4200 video on the motherboard. I tried another computer, with an AMD ATI Radeon HD4290 video on the motherboard with version 5.16.2 and it wouldn't work either. Both computers are running Windows 10 version 22H2.

I think that missing support for the video card may be the problem. Anybody else having this problem?

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!