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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Events - Speakers unable to join the lobby

jgriffith26
Newcomer
Newcomer

‎2021-09-30 02:51 PM

I have a few speakers that have recieved their speaker ticket emails. They are able to get registered but when trying to join the lobby they get the message "This Zoom event ticket is associate with a different Zoom account than the one you've logged in to. To join the Lobby, please switch to the Zoom account used to get the ticket."

 

The only thing is both speakers say they are using a Zoom account with the same email address...

 

Any ideas on how I can fix this? 

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-30 04:51 PM

Hi @jgriffith26 

 

These are Guest Speakers outside of your Zoom account (or organization), correct?

 

Did they have Zoom logins already?

 

As a test - could you ask them to LOG OUT of their client before clicking the speaker invitation, then click the speaker invitation, then login again when prompted. 

 

Do you know if your Guest Speakers are users INSIDE a different Zoom account (a different organization in Zoom)  - maybe using Single sign-on (SSO)?

 

 

 

 

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