Zoom EVENT webinar screen sharing bug

[CatherineS]

HI

I am running a 5 days conference in late October with zoom event. However, while I am testing the screen sharing and I found out a very serious bug. Often, when you try to share a presentation, it allows you to share the first page, then it is PAUSED in yellow bar message saying the screen is now in pause and you need to move the window to the front. 

There is no way I can move the window or undo the pause (the pause button is not working) and the attendees are not able to see any further screen sharing. I have tested this many times and 5 out of 10, this problem happened.

Can anyone else tell me if you have encountered this problem and how you solve this issue?

[RN]

Hey @CatherineS, can you ensure your Zoom desktop client is up-to-date running at least the latest 5.8.3 version. If you're not up-to-date I'd recommend updating to see if this resolves your issue. 

This message usually popups when another application blocks the Powerpoint presentation. You can try this solution: On your Powerpoint go to Slides Show > Set Up Show and choose Browsed by an Individual (window). I also recommend that you put the slides into presentation mode before sharing the screen on Zoom. You can replicate the issue after updating your current Zoom version to see if the screen share will still pause.