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Webinar registration authentification issue

Pruely
Newcomer
Newcomer

We have people trying to register for a webinar.

 

Some people are signing up without issue.

 

Other people get a message saying only authorised participants can register.

In the settings area, I have the only Requiring authentication to join a meeting/webinar  settings turned off, but in the webinar section where the webinar is set up, it is saying it is turned on and I can't seem to turn it off.

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Pruely.

 

Can you confirm, please, that these options are disabled?

Ray_Harwood_0-1720899069130.png

Also, that the Approve or block entry for specific countries/regions is disabled:

Ray_Harwood_1-1720899180226.png

 

 


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