Webinar Recordings

[TonyBowers]

I did a webinar last Sat and it was originally set to record. having retrieved the recording, it stopped after two minutes. The webinar went on for a few hours successfully. Any idea why the recording may have just stopped or how I can retrieve the missing part ? Thanks

[ccameron · Accepted solution]

Tony,

I would recommend connecting with our support team at the link below:
https://support.zoom.us/hc/en-us/requests/new

Please include the date and the webinar ID within your ticket. Nothing is guaranteed, but they may be able to help with the recording.  

[TonyBowers]

Excellent, thanks for your help Cameron !