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Zoom AI Companion2022-07-15 02:13 AM
After updating my Zoom to Windos Version: 5.11.1 (6602) and using the English-Spanish intepretation channel to speak (to interpret in a meeting), my sound volume drops gradually to the point of even being almost muted. My interpreter colleagues were all OK, it only happened in my channel. I am using a Sennheiser SC165-Jack3,5 headset. It had never happened to me before and I was thinking if it could be due to the software updating, Could anyone help me to fix this?
2022-09-02 01:51 PM
Hi there,
sorry to hear about this. For this I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new
Best regards,
Dana