Usage report of Webinar is empty

[cgonzalod]

Hi,

This morning I've organised a webinar with 50 pax.

After the webinar I'va visited de usage report but is empty, without any information.

The system show me the total users (53) but impossible to now who was connected in this session.

Any ideas to solve this?

Thanks!!!

[DanaCSM]

Hi there,

sorry to hear the usage report showed up empty. So to see who attended the Webinar, you'd need to extract the Webinar Attendee Report. If you navigate to the Report tab > Webinar > Attendee you can select for which Webinar you'd like to extract this for. 

From this report, you will also be able to see who attended, when they joined and when they left the session.

You can find more information on Webinar Reports here.

I hope this helps! Don't forget to mark this solution as "accepted" if this answer helped you 😊

Best regards,

Dana