Registrants having Webinar cancelled without doing anything

[ArmandoHL]

Hello:

We have set up a webinar for people to sign up for. We have been notified from people who signed up, that the webinar has been cancelled  or their registration has been cancelled? 

We have not done anything to the webinar and it is still active. Has anyone encountered this before? We have had 4-5 people contact that this has happened to them. 

[CarlaA]

Hi @ArmandoHL ! Welcome to the Zoom Community. I just realized you didn't receive a reply to your post from the community so I wanted to check-in.  As this is account specific, I would be happy to open a support ticket for you. Please reply to this thread if you would like a support ticket opened. 

Moderator

Zoom Community Team

[ArmandoHL]

Thanks for your reply. I think we figured it out as some people by mistake hit the "unregister" link in emails. Thanks!