Launch Zoom Button not working for Zoom Event

[FFWW]

When speakers or attendees try to launch the in progress zoom event, the blue "Launch Zoom" button is not working. When the  "Launch Zoom" button is clicked, a blank white screen pops up. The only way to join the event is by clicking "Skip and Join In-Progress Session" in small letters under the button.  Is this a fault in one of our settings? 

[DeniseLahat]

Not sure I understand.  The lobby does not open?  How are they joining?  PC?  are they updated to the latest version?  Pls send a screenshot.

[FFWW]

No the lobby does not open.. it tries to but just shows a blank white screen. 

Joining via PC and updated to latest version. 

Also, when trying to join as an attendee, although I am signed in on the internet, when I click launch zoom meetings, it  asks me to login again. If I close that pop-up to login and click "Skip and Join In-Progress Session" it allows me to go to the event and join. 

[DeniseLahat]

can you send me a link to the event?  ***********

also feel free to join my FB group for learning the platform and testing out new features https://www.facebook.com/groups/zoomeventpros