Hearing only originial audio in language interpretation

[smitchellRVA]

We use English > Spanish interpretation during our weekly webinars. Occasionally, we have English speaking hearing impaired listeners that would like to use the webinar so they can hear the audio better, but in the original audio which is English. Unfortunately, the feature "listen to original audio (language interpretation off)" doesn't mute the Spanish interpreter. I know that you can mute original audio and only listen in Spanish, but is there a way to mute the translator and only hear the original audio?  Thank you. 

[MGSR]

Hello @smitchellRVA,

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry your requested option is not yet available. We would advise sending feedback to have this as a feature request here: https://zoom.us/feed.

As a workaround for the participants needing to only hear the original language, they can dial in or use call me phone audio features.

 

You may read more in this article. 

Should you need further assistance, please let us know.

[smitchellRVA]

Unfortunately, there is no dial in or "call me" option for the webinar. 

[MGSR]

I'm sorry about that. These are the prerequisites for joining a meeting or webinar audio by phone:

• Host account is Pro or above
• Subscribed to the Audio Plan add-on
• Setting is enabled at the account, group, or user level
• Make sure your meeting or webinar role has permission to use call-out to join audio by phone or invite others.

You may read more in this article.

Please let us know if you need further assistance.

[MGSR]

Hi @smitchellRVA!

I just want to follow up if you need further assistance.
If the previous responses resolved your inquiry, please press Accept as Solution.

Have a great day!