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2025-02-06 07:59 AM
This is a Zoom Events problem. Yesterday I tried to upload a file with 79 Sessions in it to the Event Content -> Sessions area. I immediately received the error: ! An error was encountered when processing your request
Now whenever I go to the Sessions area I continue to get this error message along with a spinning cursor. I see no Sessions and there is not even a button to add Sessions manually.
It's been over 8 hours. I've tried logging out and logging back into Zoom. I tried clearing browser cache. I tried a different browser. No help.
Has anyone else experienced this and how did they resolve it?
I have a ticket open with Zoom but have had no response yet.
I'm in dire straits as my event will start in less than a week and I have over 100 paid registrants.
2025-03-02 01:53 PM - edited 2025-03-02 02:27 PM
Welcome to the Zoom Community, @LeeZoomer. Sorry for not seeing your post earlier.
Were you able to determine the issue? It’s not something I’ve run into (and I’ve run into a lot of errors along the way). If you figured it out, I’d be curious to know, so I can help anyone with a similar issue in the future.
And if you didn’t figure it out, let me know and I’ll work with you to help you get uploads via CSV working. There a big jerk when doing large edits across sessions.