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Deleted Recordings and keep getting Zoom Warning Emails

KarenCallahan
Newcomer
Newcomer

‎2022-02-10 06:58 AM

A couple of weeks ago, I received a message that I had reached the "Cloud" recording max.

I logged in and deleted every single one (like 150) except for 3 - small ones.

Then I went in and emptied Trash.

 

I continue to receive those messages daily. 

 

Anyone know how long it takes the system to recalculate the space? Someone I can contact to get the # to clear?

 

TIA

Karen

0 Likes
2 REPLIES 2

ShivaKumar1992
Newcomer
Newcomer

‎2022-02-17 02:19 PM

I reached out to Zoom Support and they 're-synced and user flush' the affected profile.

Users may need to sign-out and sign-in into Zoom for changes to take effect.

 

The following day the user did not get the emails.

 

KarenCallahan
Newcomer
Newcomer
In response to ShivaKumar1992

‎2022-02-17 02:22 PM

Thank you for that.  I'll try that.