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Marketplace and Google Apps 500 Error

spsdavidgarrity
Newcomer
Newcomer

‎2021-11-02 01:32 PM

When trying to log into:

 

Zoom Marketplace:  https://marketplace.zoom.us/

 

Or Google Workspace Apps (Gmail/Calendar), we receive the following 500 error (attached)

 

I have a support ticket open, but was wondering if anyone has seens this before and found a resolution.


We have SSO available, as well as Google Sign In available, but none enforced.  The error occurs no matter the log in method chosen (SSO, Google, or password).

 

 

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MaxM
Zoom Employee
Zoom Employee

‎2021-11-04 11:54 AM

Hey @spsdavidgarrity,

 

First, please try clearing the cache on your browser and logging in directly at https://zoom.us/signin. After that, try logging in to https://marketplace.zoom.us again

 

Let me know if that helps.  If not, are you able to provide the ticket number for the ticket that you submitted?

 

Thanks,
Max