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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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AI-infested features

attentionage
Newcomer
Newcomer

We are highly doubtful about the use of AI. These machines are not only energy-drainers, they are data extractors, and necessarily affect communications in myriad unwanted and unexplained ways. There is zero evidence that the power they offer will be resisted by the companies that build them or deploy them. For these reasons (and deeper more philosophical ones) we are preparing for a world in which computers have become unusable. We rely on Zoom for a very large part of our participation in world affairs, so it will be very sad if Zoom has to go. But if we cannot function AI-free, so be it.

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