Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hi Zoom Community
I updated my zoom last year in November I think. Soon after that on my group chats people's messages were coming through as "Cannot decrypt message". It progressively got worse across more and more of the members. across my team. I could read it on my mobile, but today I started to receive the same message on my mobile. In the interim i have uninstalled zoom and reinstalled but the problem persists. Does anyone have a solution for this?
Hi @ShaunDJ when using advanced chat encryption, there may be situations where a sent message cannot be decrypted and viewed. This is often due to both users not being connected at the same time and thus being unable to share the key that is used to decrypt the message. As soon as both users are online, the key will be automatically shared between them, and the message decrypted.
If a message is sent and the user clears their chat messages or uninstalls the Zoom client before the message is decrypted and viewed, then the key that was used to encrypt the message(s) is lost and cannot be recovered. This means that the sent message cannot be decrypted, as the key to do so no longer exists on either device.
Suggest looking into our KB on Setting up advanced chat encryption
Thanks for your response. The problem is that we are both currently online and we will send a message in a live chat to each other it still happens. In the example below we were all online at the same time. The people whose messages were encrypted could not read the messages from from the other people.
This is often due to both users not being connected at the same time and thus unable to share the key that is used to decrypt the message. As soon as both users are online, the key will be automatically shared between them and the message decrypted.
Thank you for your response. this is happening while both parties are online. It started with just me. This happened son after a zoom update. The rest of my company (about 30 people) did not have the issue. From about November the same thing was happening to people across my company. We at a point where zoom is not working for us and we currently creating chat groups on WhatsApp. Crazy.