Community Champion Spotlight | September 2025 - Meet Jeremy!

[Bri]

The Zoom Community Champion Program was designed to celebrate and reward the incredible contributions of Zoom experts who bring knowledge and support to the Zoom Community. This September, we want to shine the light on one of our amazing Zoom Community Employee Champions, @jeremyjustin. Jeremy joined the community in August 2021 and has been a Community Champion since 2022 🥇

What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program? 

What I like most about being a Zoom Community Champion really hinges on that word “community.” Zoom moves fast, delivering an incredible amount of features in a short amount of time. But it’s hard to keep up and we need our community to help with questions, best practices, sometimes just plain weird scenarios where you need a sanity check. That is why I love the Community, it connects all of us in one place to share, feel heard, and grow in knowledge together 🤝

In one word, how would you describe the Zoom Community? 

Appreciated! (I say that because when you’re looking for that answer you just can’t find and you find it in the Community, it is SO appreciated. Someone took the time to ask the question and someone else answered, often times many people answer and add insight) 💡

What is your favorite Zoom product and why? 

I would have to say at this point in our journey I’m really impressed with our Zoom Virtual Agent (ZVA) AI bot where we can connect callers into a conversational voice bot which can help them with all kinds of scenarios…and the bot can be accessed either via Zoom Phone (Concierge) or via Zoom Contact Center. It’s amazing to be able to call in and just ask questions and have a pleasant conversational voice help you out! Plus, if you need to speak to an agent for any reason, the bot can transfer you to an agent and the agent gets the FULL transcript of the conversation you had with the bot. No need to restate everything again! 🤖

What is a fun fact you would like to share?

One of my favorite newer hobbies is Mountain Bike riding. It’s so fun to hit a trail for the first time and just see where it takes me, and feel the adventurous experience in the journey! 🏔

 

Want to learn more about becoming a Zoom Community Champion? Please visit here to learn more! 🏆

[alexisbrown]

Absolutely love this feature, and it is so well deserved! Thank you for all of your contributions, @jeremyjustin ! 🙌