Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hello Zoom Community!
We recently upgraded one of our Zoom Rooms and iPad controller to 5.7.5 (300) and 5.7.3 (68.0726) respectfully to begin testing with the new NDI capabilities. I am fairly experienced with NDI workflow and have been utilizing NewTeks NDI 4/5 Tools alongside Wirecast NDI capabilities for our previous Company Meetings with little to no issues.
However, I can not for the life of me get a working NDI feed out of the Zoom Room, yes we enabled it in settings. I've tried, specific call participants, Active Speaker, etc. with no luck. When I select and NDI Output from the controller I do receive the 'NDI disclaimer' on the other participants windows to which I accept.
All I am receiving is a black screen even in NewTek 'Studio Monitor' with no actual data transfer (Newtek NDI 5 'NDI Analysis' tool shows immediate connection established -> connection close loop) and network traffic does not reflect normal NDI traffic. I've tried connecting to the feed from multiple PC's and devices with no luck. I've confirmed NDI functionality on my network by utilizing the NDI Test Pattern app. It's just the Zoom Room.
If anyone has any advice it would be greatly appreciated.
The issue was with the firewall and the Zoom Room aomhost.exe application. Once we allowed this application to communicate on the network NDI began to work. The current group policy on the PC blocks the popup as seen in the attached image so we had to complete the request manually.
File location 'C:\program files (x86)\zoomrooms\bin\aomhost\aomhost.exe'
Solved! Go to Solution.
Hi @ZachRad26 (sorry if you get two replies here, my last one doesn't seem to have saved),
Firstly, thanks for testing our new NDI functionality. We're really excited to add it.
Can you confirm the Zoom Room PC details for me? I see you specified hardware for the Zoom Room Controller, but not the PC. Can you also confirm that you are sending the Test Pattern from the same PC that Zoom Rooms is running on and seeing it on the receiver side? Just want to confirm we aren't dealing with any network problems between the two.
It wouldn't hurt to open a support ticket too and issue a problem report from the room for us so we can pursue that path in parallel. Thanks!
(if this resolved your issue or it is already fixed, please let us know or mark 'accept as solution')
The PC is a Dell OptiPlex 7050 running Windows. Unfortunately we lock down the PC's so they only run Zoom Room software from boot so I am unable to run the Test Pattern program on the same PC. I do have a ticket open (#11978987) for the same issue. Let me reach out to our UC team to see if they are aware of anything that might be blocking network traffic.
Hi Shane, We have Zoom client running on a Mac Mini 64 GB Core i7 (Monterey 12.2.1) and we are using NDI tools (184.108.40.206) virtual input to grab the output from our Tricaster TC-1. The NDI video freezes and locks up when switching the Zoom camera on and off. It freezes and sticks periodically when just left on and requires me to force quit and sometimes reboot. I have no competing software running in the background. The issues started about 2 weeks ago and may be related to recent updates. What can we do to get this machine back on track? It is a crucial element to our educational meetings program.