Zoom Room PolyCom Callout Disabled - Zoom Community

Hi Folks -

I have a Polycom Trio 8800 and recently provisioned the phone to be a Zoom Room controller. I assigned the phone a Zoom Phone license and phone number as well, however whenever I try to call out by pressing the "Phone" button on the Polycom, it tells me "callout disabled please contact admin"

Not sure if this is a Polycome issue or Zoom Room issue.

8 REPLIES 8

Did you add the phone license after provisioning the phone for the Room or before?

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I added the phone license after provisioning the phone

I do not think it Poly issue (may be related to that model), but we use Poly C60 trio and are able to place outbound calls. Have you double-checked the phone settings under "User & Rooms" to verify "block external calls" did not get turned on somehow?

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Have checked that setting, its not turned on.

When you provisioned your phone, did you already have a SIP number on there? Or did you assign a Zoom Room number to it after the fact?

When setting up the Zoom room we factory reset the Poly to provision it for the room. After that, we assigned a number and calling plan to it.

Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

Did you try to add the phone as an actual phone or did you add the calling plan and number under the Zoom Room in "users&rooms".

Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

I tried to add the calling plan and number under the Zoom Room

Can you make internal calls from the phone?

Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***