You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-11-03 10:30 AM
Hi Folks -
I have a Polycom Trio 8800 and recently provisioned the phone to be a Zoom Room controller. I assigned the phone a Zoom Phone license and phone number as well, however whenever I try to call out by pressing the "Phone" button on the Polycom, it tells me "callout disabled please contact admin"
Not sure if this is a Polycome issue or Zoom Room issue.
2021-11-03 10:54 AM
Did you add the phone license after provisioning the phone for the Room or before?
2021-11-03 11:00 AM
I added the phone license after provisioning the phone
2021-11-03 11:07 AM
I do not think it Poly issue (may be related to that model), but we use Poly C60 trio and are able to place outbound calls. Have you double-checked the phone settings under "User & Rooms" to verify "block external calls" did not get turned on somehow?
2021-11-03 11:16 AM
Have checked that setting, its not turned on.
When you provisioned your phone, did you already have a SIP number on there? Or did you assign a Zoom Room number to it after the fact?
2021-11-03 11:25 AM
When setting up the Zoom room we factory reset the Poly to provision it for the room. After that, we assigned a number and calling plan to it.
2021-11-03 11:29 AM
Did you try to add the phone as an actual phone or did you add the calling plan and number under the Zoom Room in "users&rooms".
2021-11-03 11:37 AM
I tried to add the calling plan and number under the Zoom Room
2021-11-03 11:52 AM
Can you make internal calls from the phone?